Service warranty
Warranty is governed by the terms of the specific service and the public offer. Clause 9.2 of the current public offer remains in force. For a warranty enquiry, provide the service address, order details and a description of the issue to the contact center.
In-person office reception is temporarily suspended. Agree on the method of returning or handing over equipment before visiting or shipping it.
Product returns (14 days)
- Period: within 14 calendar days from the date of receipt (for remote purchases), unless a longer period is set by the seller.
- Conditions: the product has not been used; the original appearance/consumer properties/full set and labels are preserved; a receipt or invoice is available.
- Exceptions: returns do not apply to categories from the current CMU list (including: food products; medicines; personal hygiene products; cosmetics/cleaning products without protective packaging; goods cut or tailored to individual size, etc.).
Return procedure
- Notify us: info@mastergaz.com.ua, +38 (044) 585-29-41, +38 (044) 585-22-41.
- Prepare the product: original packaging, full set, documents.
- Send/deliver the product: agree on the return with the contact center before shipping or visiting. Company address: 02141, Kyiv, 6A Larysy Rudenko St., office 623 (LLC «Mastergaz»); in-person office reception is temporarily suspended. The contact center provides the recipient details and the agreed Nova Poshta address or branch. Notify us of the TTN number after shipping.
- Delivery costs for returning goods of proper quality are borne by the buyer. In cases of our error or a confirmed product defect, Mastergaz pays the return shipping costs. No restocking fee is charged.
- Refund: by the same payment method (for card payments — to the same card), no later than 3 banking days after the returned product is accepted.
Product exchange
Exchange for a similar/other product is possible within 14 days with recalculation of the cost (if available).
If defects are found (warranty cases)
Within the warranty period, you are entitled to free repair or replacement; terms are agreed in accordance with the law and product availability. In case of a confirmed manufacturing defect, we will reimburse shipping costs.
