Operator of Technical Maintenance
Mastergaz: Engineering for People!

Privacy Policy

The administration of the website mastergaz.com.ua is committed to preserving your privacy online. We place great importance on protecting the information you provide to us. Our privacy policy is based on the requirements of the General Data Protection Regulation (GDPR) of the European Union. We collect personal data for the purpose of improving our service, establishing contact with visitors of this website and users of the mobile application, processing user data for online trading services, providing services related to the activities of this website and mobile application, as well as for the actions specified below.

Collection and Use of Personal Data

We collect and use your personal data only with your voluntary consent. By agreeing to this, you authorize us to collect and use the following data: name, date of birth, email address, phone number, home address. The collection and processing of your data are carried out in accordance with the laws applicable in the European Union and Ukraine.

Storage, Modification, and Deletion

Users who have provided their personal data to the website mastergaz.com.ua via the website or mobile application have the right to modify and delete their data, as well as withdraw their consent to its use. Your personal data will be stored for the period necessary to use the data for the main activities of the website and mobile application. Once your data usage is complete, the website administration deletes it. To access your personal data, you can use your personal account on the website - my.mastergaz.com.ua/client/login/ or in the application under the "My Settings" section. You can also contact the website administration at the following address: support@mastergaz.com.ua. We may only disclose your personal data to a third party with your voluntary consent. If such data has been disclosed, we cannot modify the data held by other organizations not affiliated with us.

Usage of Technical Data When Visiting the Website and Mobile Application

When you visit the website mastergaz.com.ua or the mobile application, records of your IP address, visit time, browser settings, operating system, and other technical information necessary for the correct display of website content and the functioning of the mobile application are stored in the database. These data do not allow us to identify the visitor's identity.

Providing Information to Children

If you are a parent or guardian and you are aware that your children have provided us with their personal data without your consent, please contact us at support@mastergaz.com.ua. It is prohibited to provide personal data of minors on our service without the consent of parents or guardians.

Use of Cookies

To ensure the correct display of content and enhance the user experience on mastergaz.com.ua, we use cookie files. These are small files stored on your device. They help the website remember information about you, such as your preferred language and previously viewed pages. This information is useful for your next visit, making the website browsing experience more convenient. You can configure your browser to accept or block cookies on your own. However, disabling cookies may limit the functionality of the website.

Use of Personal Data by Other Services

This website utilizes third-party internet services that independently collect information: Google Analytics, Facebook.com, mastergaz.com.ua. The data collected by these services may be shared with other departments within these organizations and may be used for personalized advertising within their own ad networks. You can read the user agreements of these organizations on their respective websites. Additionally, you can opt out of the collection of your personal data by using tools such as the Google Analytics Opt-out Browser Add-on or the Yandex.Metrica opt-out tool. We do not transfer personal data to other organizations and services not mentioned in this privacy policy. The only exception is when information is disclosed in compliance with lawful requests from authorized government agencies.

Uploading and Use of User Images

Our application allows users to upload images for various purposes, such as creating profile avatars, adding photos for estimating job costs, or providing other information required for technical support to address inquiries. When users upload images, they provide us with consent to use these images in accordance with the application's purposes. We process and store these images in accordance with our security standards. Transfer to third parties may occur if necessary to address user requests. We do not use uploaded images for advertising or marketing purposes without obtaining explicit consent from the user.

Links to Other Websites

Our website and mastergaz.com.ua may contain links to other websites that are not operated by us. We are not responsible for the content of those websites. We recommend reviewing the privacy policy of each website you visit, if applicable.

Changes to the Privacy Policy

Our website mastergaz.com.ua may update our privacy policy from time to time. We will notify you of any changes by posting a new privacy policy on this page. We monitor changes in data protection legislation in the European Union and Ukraine. If you have provided us with personal data, we will notify you of any changes to the privacy policy. If your personal data was entered incorrectly, we may not be able to contact you.

Feedback, Final Provisions

To contact the administration of the website mastergaz.com.ua regarding privacy policy-related matters, you can reach us at support@mastergaz.com.ua, +38 (044) 585-29-41, or by using the contact form provided in the respective section of this website and/or mobile application. If you do not agree with this privacy policy, you cannot use the services of mastergaz.com.ua. In this case, you should refrain from visiting our website and using our mobile application.

Download our apps When ordering from the app, 5% discount!
Order miscalculation We will call you back within 10 minutes!
We will call you back within 10 minutes
Service catalog