Перед тем как сделать заказ, прочитала отзывы. Много хороших. Не верилось, что написанное, может быть правдой. Но, позвонив, сделав заказ - поняла - есть у нас такие люди, которые РАБОТАЮТ КАЧЕСТВЕННО И ОТВЕТСТВЕННО. Заказала установку этого счетчика тепла. Работой мастера очень довольна. Ждём договоров. Хочу выразить благодарность Игорю Юрову. Сделал чисто, аккуратно, качественно. Всё объяснил, рассказал. Огромное спасибо!!!!
In Kyiv — pickup is available from the warehouse at 6A Larysy Rudenko St. (Poznyaky metro station — Colosseum Business Center), office 623.
Across Ukraine, delivery is carried out at the recipient’s expense via «Nova Poshta». Delivery time is 1–3 days.
The delivery date will be agreed with you by our managers before shipment.
The delivery cost of one unit of goods may vary depending on weight and dimensions (from 50 UAH to 200 UAH). The exact delivery cost is calculated on the product page.
Upon arrival of the order at the branch, you will be notified by «Nova Poshta» SMS with the invoice number indicated.
Your order will be stored free of charge at the branch for 3 working days. If you do not collect the order within this period, the goods will be returned to the seller.
Please note that when purchasing several products at the same time, the delivery cost per unit is significantly reduced.
Please check the completeness and absence of defects in the product upon receipt.
Product returns (14 days)
- Period: within 14 calendar days from the date of receipt (for remote purchases), unless a longer period is set by the seller.
- Conditions: the product has not been used; the original appearance/consumer properties/full set and labels are preserved; a receipt or invoice is available.
- Exceptions: returns do not apply to categories from the current CMU list (including: food products; medicines; personal hygiene products; cosmetics/cleaning products without protective packaging; goods cut or tailored to individual size, etc.).
Return procedure
- Notify us: info@mastergaz.com.ua, +38 (044) 585-29-41, +38 (044) 585-22-41.
- Prepare the product: original packaging, full set, documents.
- Send/deliver the product: Return address: 02140, Kyiv, 6A Larysy Rudenko St., office 623 (LLC «Mastergaz»); or «Nova Poshta», branch №23 (Kyiv) — with notification of the TTN number.
- Delivery costs for returning goods of proper quality are borne by the buyer (except in cases of our error/identified defect).
- Refund: by the same payment method (for card payments — to the same card), within up to 3 banking days after acceptance.
Product exchange
Exchange for a similar/other product is possible within 14 days with recalculation of the cost (if available).
If defects are found (warranty cases)
Within the warranty period, you are entitled to free repair or replacement; terms are agreed in accordance with the law and product availability. In case of a confirmed manufacturing defect, we will reimburse shipping costs.
Cash
- Cash payment upon receipt of goods is available in all settlements across Ukraine.
- Payment is made exclusively in the national currency.
By bank card
- You can pay for your order online by Visa or MasterCard without commission.
- Payment by bank card is carried out as follows: when placing an order on the website, you will be asked to select a payment method. In the "Payment" field you need to choose «Visa / MasterCard». After that, you will be redirected to the secure payment system page, where you will need to confirm the payment.
- The product paid for by bank card can only be received by the client whose full name was indicated on the website during order placement. Therefore, when receiving the order, you must have your passport with you.
Bank transfer
- After placing an order, our manager will send you an invoice by email or messenger, which you can pay at the bank’s cashier desk or from your current account.
- For legal entities, a full package of necessary documents is provided together with the goods.
High standards of the gold medalist of the state ranking 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024
750 000+
Satisfied customers
Online order control
License for all types of work
State awards of Ukraine
Since 2012 on the market