Why customers choose Mastergaz
- Serving Kyiv since 2012, with experience
across housing stock covering more than 750,000 households.
- Clear pricing and approval of extras before
work.
- Removal and installation reports with meter
details.
- 24-month warranty specifically on
installation work.
- Agreed visit times and manual or automated
updates at key stages, depending on the process currently in operation.
- Document submission support under your
utility’s procedure.
- Designated as a critically important
enterprise for the functioning of the economy and essential services during the
special period (Ministry for Communities and Territories Development Order No.
125 of 23 January 2026).
FAQ
|
Question |
Answer |
|
What is included in UAH 1,600? |
A technician visit, removal, a
removal report, laboratory verification, reinstallation after a positive
result, an installation report, review of the document set, preparation and
submission support for the verification result and the request for permanent
sealing under the provider’s procedure. |
|
Why is laboratory verification UAH
850? |
It is a separate service for a
meter already removed correctly. It does not include a visit, removal,
installation, technician reports or administrative support. |
|
May I remove the utility seal and
meter myself? |
Do not break the utility seal
outside the provider’s procedure. The UAH 850 option is suitable only when
the meter has already been removed correctly. |
|
Who registers the meter and
installs the permanent seal? |
Mastergaz prepares the reports and
supports document submission. Final database entry and permanent sealing are
carried out by the relevant utility or service provider. |
|
Is battery replacement mandatory? |
No. It is performed only when
needed and after the price is approved. The price starts from UAH 400 and
depends on the model and number of cells. |
|
What if the meter fails
verification? |
We report the result and offer the
technically and economically appropriate option: cleaning or repair with
repeat verification, or replacement. Extra work requires approval. |
|
How is a failed verification
charged? |
Before removal, the operator
explains the approved payment procedure for work already performed. Repair,
repeat verification, installation of another meter or replacement require
separate approval. |
|
How long does the service take? |
Typically 10–15 business days
after service confirmation. Timing depends on the model, laboratory workload,
result, season and possible repair. Provider processing has a separate
timeframe. |
|
Can verification be done during
the heating season? |
It depends on the installation,
working valves, safe isolation and the possibility of fitting a temporary
bypass. Materials and their cost are agreed separately. |
|
Was verification cancelled during
martial law? |
Cabinet Resolution No. 440 sets
special rules that depend on the territory, the previous certificate and the
current version of the regulations. For a specific meter, check the
certificate, meter passport and current utility procedure; do not assume that
verification is cancelled indefinitely. |
|
What should I prepare for the
visit? |
Provide access to the meter and
valves, the meter passport or previous certificate, account details and
provider name. Add photos of the display, seals, valves and connection. |
|
Do you offer group or condominium
pricing? |
For residents at one address and
on one schedule: 2–4 meters — UAH 1,450 each; 5 or more — UAH 1,400 each.
Condominium and legal-entity work is quoted individually, including the
contract and VAT treatment. |
|
Can I order document support only? |
Yes. If verification and technical
work are complete and the required documents are available, review of the
document set, preparation and the agreed submission support for the result
and permanent-sealing request cost UAH 500. |
When an apartment heat meter needs
verification
Verification confirms that the meter complies
with applicable metrological requirements. Apartment heat meters generally have
a four-year verification interval. The next due date should be checked in the
previous certificate, the meter passport, or the utility provider’s records.
Once the interval expires, the provider may stop using the individual readings
and apply the billing method required by its rules.
Why the meter is usually removed
Most apartment heat meters are tested on a
laboratory stand. Before removal, the unit's serial number, reading, date, and
condition are recorded. After a positive result, the meter is reinstalled.
Utility seals should not be removed independently, as the removal, document
submission, and permanent sealing procedures depend on the provider.
Support with utility registration
“Document submission support” means preparing
and submitting, or assisting in submitting, the document package and the request for a
permanent seal. Final database entry and permanent sealing are performed by the
relevant utility provider. Procedures may differ between Kyivteploenergo,
Euro-Reconstruction, condominium boiler houses, and other providers.
Martial law and verification
deadlines
Cabinet of Ministers Resolution No. 440 sets
special rules for the validity of verification results during martial law. The
applicable deadline depends on the territory, the previous certificate and the
current version of the rules. For a specific meter, check the certificate,
meter passport, property address and the current utility procedure;
verification should not be assumed to be canceled indefinitely.
Verification during the heating
season
It may be technically possible when the meter
unit has working shut-off valves, can be isolated safely, and allows a temporary
bypass where required. The final decision depends on the exact installation and
the utility’s procedure. Photos of the meter, seals, valves and overall
connection help determine the correct approach.
How to avoid unexpected charges
Before the visit, provide the model, address,
utility and access conditions. Battery replacement, cleaning, repair, a new
meter, faulty valves and extra materials are not included in the standard
price. They are carried out only after the reason and price have been explained
and approved. This makes it possible to compare offers by the actual scope of
work rather than by the lowest headline number.
If the meter does not pass
A failed result does not always mean immediate
replacement. Depending on the laboratory conclusion and economic feasibility,
cleaning or repair followed by repeat verification may be possible. If repair
is not viable, the operator will offer replacement under a separate approved
quotation.