Boiler Ferroli DIVA C24

Current equipment sales: meters, water filters and cartridges. Availability, delivery method, timing and the final order are confirmed by the operator before dispatch. In-person office reception is temporarily suspended; collection is possible only after separate confirmation.

Payment

• Online by Visa/MasterCard — via the secure LiqPay gateway; card details are entered on the LiqPay payment page and are not stored on our website. Payments are protected in accordance with the PCI DSS standard.
• PrivatPay (if available) — payment with confirmation in Privat24 without entering the card number.
• Cash — upon pickup / cash on delivery (if the option is available for your order).
• Bank transfer for legal entities — invoice from the manager (sent by email).
• Refunds: in case of cancellation/return, refunds are made using the same payment method (for card payments — to the same card). Credit time — up to 3 banking days after acceptance of the return/processing of the cancellation. Procedure details are available on the «Warranty» page.

Delivery

• Pickup (Kyiv): 6A Larysy Rudenko St., office 623 (Poznyaky metro station, Colosseum Business Center).
• Across Ukraine: delivery by «Nova Poshta» according to carrier rates; estimated time — 1–3 days.
• Confirmation and tracking: the manager confirms shipment and provides the TTN; you will receive an SMS about the arrival of the order.
• Storage at the branch: free for 3 working days.
• Inspection upon receipt: check integrity and completeness; in case of damage, draw up an act with the carrier and notify us.

Service warranty

Warranty is governed by the terms of the specific service and the public offer. Clause 9.2 of the current public offer remains in force. For a warranty enquiry, provide the service address, order details and a description of the issue to the contact center.

In-person office reception is temporarily suspended. Agree on the method of returning or handing over equipment before visiting or shipping it.

Product returns (14 days)

• Period: within 14 calendar days from the date of receipt (for remote purchases), unless a longer period is set by the seller.
• Conditions: the product has not been used; the original appearance/consumer properties/full set and labels are preserved; a receipt or invoice is available.
• Exceptions: returns do not apply to categories from the current CMU list (including: food products; medicines; personal hygiene products; cosmetics/cleaning products without protective packaging; goods cut or tailored to individual size, etc.).

Return procedure

1. Notify us: info@mastergaz.com.ua, +38 (044) 585-29-41, +38 (044) 585-22-41.
2. Prepare the product: original packaging, full set, documents.
3. Send/deliver the product: Return address: 02140, Kyiv, 6A Larysy Rudenko St., office 623 (LLC «Mastergaz»); or «Nova Poshta», branch №23 (Kyiv) — with notification of the TTN number.
4. Delivery costs for returning goods of proper quality are borne by the buyer (except in cases of our error/identified defect).
5. Refund: by the same payment method (for card payments — to the same card), within up to 3 banking days after acceptance.

Product exchange

Exchange for a similar/other product is possible within 14 days with recalculation of the cost (if available).

If defects are found (warranty cases)

Within the warranty period, you are entitled to free repair or replacement; terms are agreed in accordance with the law and product availability. In case of a confirmed manufacturing defect, we will reimburse shipping costs.