Gorenje FTG100SMV9

Write a review

Rating

Terrible

Bad

Normal

Good

Excellent

Send

Payment

• Online by Visa/MasterCard — via the secure LiqPay gateway; card details are entered on the LiqPay payment page and are not stored on our website. Payments are protected in accordance with the PCI DSS standard.
• PrivatPay (if available) — payment with confirmation in Privat24 without entering the card number.
• Cash — upon pickup / cash on delivery (if the option is available for your order).
• Bank transfer for legal entities — invoice from the manager (sent by email).
• Refunds: in case of cancellation/return, refunds are made using the same payment method (for card payments — to the same card). Credit time — up to 3 banking days after acceptance of the return/processing of the cancellation. Procedure details are available on the «Warranty» page.

Delivery

• Pickup (Kyiv): 6A Larysy Rudenko St., office 623 (Poznyaky metro station, Colosseum Business Center).
• Across Ukraine: delivery by «Nova Poshta» according to carrier rates; estimated time — 1–3 days.
• Confirmation and tracking: the manager confirms shipment and provides the TTN; you will receive an SMS about the arrival of the order.
• Storage at the branch: free for 3 working days.
• Inspection upon receipt: check integrity and completeness; in case of damage, draw up an act with the carrier and notify us.

Product returns (14 days)

• Period: within 14 calendar days from the date of receipt (for remote purchases), unless a longer period is set by the seller.
• Conditions: the product has not been used; the original appearance/consumer properties/full set and labels are preserved; a receipt or invoice is available.
• Exceptions: returns do not apply to categories from the current CMU list (including: food products; medicines; personal hygiene products; cosmetics/cleaning products without protective packaging; goods cut or tailored to individual size, etc.).

Return procedure

1. Notify us: info@mastergaz.com.ua, +38 (044) 585-29-41, +38 (044) 585-22-41.
2. Prepare the product: original packaging, full set, documents.
3. Send/deliver the product: Return address: 02140, Kyiv, 6A Larysy Rudenko St., office 623 (LLC «Mastergaz»); or «Nova Poshta», branch №23 (Kyiv) — with notification of the TTN number.
4. Delivery costs for returning goods of proper quality are borne by the buyer (except in cases of our error/identified defect).
5. Refund: by the same payment method (for card payments — to the same card), within up to 3 banking days after acceptance.

Product exchange

Exchange for a similar/other product is possible within 14 days with recalculation of the cost (if available).

If defects are found (warranty cases)

Within the warranty period, you are entitled to free repair or replacement; terms are agreed in accordance with the law and product availability. In case of a confirmed manufacturing defect, we will reimburse shipping costs.

Why You Need This Service
A water heater ensures uninterrupted hot water, even during city supply shutdowns. Proper installation preserves the manufacturer’s warranty and extends the unit’s lifespan.

Problems We Solve

- Unreliable hot water supply at home.

- Risk of leaks or electrical shorts from improper connections.

- Time and effort wasted on DIY installation.

- Need for secure mounting capable of supporting a full tank.

Step‑by‑Step Process

1. Consultation & Scheduling. Call us or send photos of the installation site; we recommend the best solution and time slot.

2. Technician Arrival. The specialist arrives on time, within your chosen 2‑hour window—no delays.

3. Preparation. We inspect the wall and wiring; remove the old heater if needed.

4. Water Connection. Standard hookup (no drilling into pipes) or full installation (flex hoses or multilayer pipe).

5. Electrical Connection. We run the cable, install the outlet, and perform safety checks.

6. Testing. The heater is filled and tested for leaks and proper operation.

7. Handover. The technician briefs you on safe use and provides a signed work completion certificate.

Pricing & How It’s Calculated

After consultation, the final price is fixed and never changes mid‑job.

(All prices are for labor only; parts/materials billed separately.)

Standard installation (no tee):

- 10–30 L — ₴1,100

- 40–80 L — ₴1,400

- 90–100 L — ₴1,500

- ≥110 L — ₴2,000

- Materials — from ₴800

With tee, flexible/ corrugated:

- 10–30 L — ₴1,300

- 40–80 L — ₴1,500

- 90–100 L — ₴1,700

- ≥110 L — ₴2,100

- Materials — from ₴900

With tee, metal‑plastic (complex):

- 10–30 L — ₴1,600

- 40–80 L — ₴2,000

- 90–100 L — ₴2,200

- ≥110 L — ₴2,400

- Materials — from ₴1,400

Additional Work (if needed):

- Heater removal: 10–30 L — UAH 450; 40–80 L — UAH 500; 90–100 L — UAH 550; 110 L+ — from UAH 800

- Furniture or fixture removal (tight access) — from UAH 350

- Pressure regulator installation — from UAH 650 (excluding regulator cost)

- Salt filter installation — from UAH 250 (excluding filter cost)

- Gypsum board mounting — from UAH 700

- Wall chasing for pipes — from UAH 600

- Electrical run — from UAH 1400

- Heater delivery (when purchased through us) — UAH 500

- On‑site quote visit (if not installing same day) — UAH 300

(Save UAH 300 by sending site photos instead of a quote visit!)

Guarantees, Conditions & Timing

- 24‑month warranty: Twice as long as most competitors offer.

- Installation duration: 1.5–3 hours, depending on complexity.

- Service days: We work every day—choose the time that suits you.

- Coverage: All districts of Kyiv and suburbs.

Order your turnkey water heater installation now — and enjoy hot water without interruptions!