Apartment heat meter verification

Apartment heat meter verification with reports and documents for client registration

Verification confirms whether an apartment heat meter is suitable for continued billing. Mastergaz coordinates the full technical cycle in Kyiv: a technician removes the meter and issues a removal report, the meter undergoes laboratory verification, and after a positive result, it is reinstalled with an installation report. We prepare the document package for you to register the meter independently with your utility provider. For an additional UAH 500, Mastergaz submits this package to the provider and follows its processing status. Permanent sealing and final registration are performed by the provider.

The standard package is UAH 1,600 for one standard apartment meter with working shut-off valves and normal access. An operator confirms the full price after checking the model, address, valves, access, and utility provider. Battery replacement, repair, materials, a temporary bypass, and non-standard work are performed only after the reason and cost have been explained and approved. The payment procedure for completed stages is explained before removal. Mastergaz submission and status follow-up cost an additional UAH 500, including when a client already has the required reports and certificate; the document set is checked beforehand.

Heat meter verification pricing

Standard package

UAH 1,600 — technician visit, removal, removal report, laboratory verification, reinstallation after a positive result, installation report, review and preparation of the document package for the client to register independently under the provider’s procedure.

Laboratory option

UAH 850 — only for a meter already removed under the provider’s procedure; no visit, removal, reinstallation or administrative support.

Battery

From UAH 400 — only when needed, after the model and price are confirmed.

Submission and registration follow-up (optional)

UAH 500 additionally — Mastergaz submits the checked document package to the heat provider and follows the processing status. This is also available when verification and technical work have already been completed.

Other extras

Repair, repeat verification, a new meter, faulty valves, materials, a temporary bypass, restricted access and extra logistics — only after approval.

Group residents/condominium

For residents at one address and on one schedule: 2–4 meters — UAH 1,450 each; 5 or more — UAH 1,400 each. Condominium/legal-entity work is quoted individually.

What is included in UAH 1,600

• confirmation of the meter model, address, utility and work procedure;

a technician visit in Kyiv at the agreed time;

• removal of one standard apartment heat meter;
• a removal report with the date, reading, and meter details;
• laboratory verification and a document stating the result;
• reinstallation of the meter in its original position;
• an installation report and a functional check after installation;
• preparation of the document package for the client to register independently.

What may be charged separately

• battery replacement from UAH 400, depending on the model and number of cells;
• cleaning, repair or repeat verification when justified by the laboratory result;

a new meter, shut-off valves, fittings or other materials;

• work on a non-standard unit, restricted access or additional logistics;
• a repeat visit when access was not provided or the actual conditions differ from those agreed.

How the service works

Timing and warranty

A typical technical cycle takes 10–15 business days after service confirmation. Timing depends on laboratory workload, the model, the verification result, possible repair, the heating season, and the reinstallation schedule. Utility processing has a separate timeframe. The operator provides the current estimate when the order is confirmed.

Mastergaz provides a 24-month warranty on its installation work under the applicable warranty terms. The warranty does not guarantee that the meter will pass verification and does not cover a utility provider’s timing or decisions.

How to book

Select “Order Service”, leave your phone number and add photos of the display, seals, valves, connections and overall access. If photo upload is unavailable, use Viber or Telegram. We will confirm the details, full price, and a convenient visit time.

Meter handover is agreed separately. In-person office reception is temporarily suspended.

Works: Mon–Fri 09:00–18:00; outside these hours by prior agreement and subject to technician availability. Online requests can be submitted 24/7. Completed work has a 24-month warranty under clause 9.2 of the Mastergaz public offer.

Frequently asked questions

How do the standard and laboratory packages differ?

The 1600 UAH standard package includes a visit, removal with a report, laboratory verification, reinstallation after a positive result with a report, and documents for your own registration. The 850 UAH option is laboratory-only for a meter already removed under the provider’s procedure, without a visit, removal, reinstallation or administrative support.

Who submits the documents and performs permanent sealing?

The standard package prepares documents for your own registration. For an additional 500 UAH, Mastergaz submits the checked package and follows its processing, including when reports and the certificate are already available. Final registration and permanent sealing are performed by the provider.

Are battery replacement, repair and a new meter included?

These may be separate charges. Battery replacement starts from 400 UAH when needed, after model and price confirmation. Repair, a new meter, materials, a temporary bypass and non-standard work require an explanation and your approval.

What happens if the meter does not pass verification?

Reinstallation is provided after a positive result. Any repair, repeat verification or new meter and its cost are explained and agreed. The payment procedure for completed stages is explained before removal.

What is the technical timeframe, and does it include provider processing?

A typical technical cycle takes 10–15 business days after service confirmation. It depends on the laboratory, model, result, repairs, season and reinstallation schedule. Provider processing has its own timeframe; the operator gives the current estimate.

Are there terms for several meters at one address?

For residents at one address on one schedule: 2–4 meters are 1450 UAH each, and 5 or more are 1400 UAH each. Condominium and legal-entity work is quoted individually.

Which photos should I prepare, and how is meter handover arranged?

Add photos of the display, seals, valves, connections and access to the unit. If uploads are unavailable, use Viber or Telegram. Meter handover is agreed separately; in-person office reception is temporarily suspended.

What does the warranty cover?

Mastergaz installation work has a 24-month warranty under the applicable terms. It does not guarantee a successful verification result or cover provider timeframes or decisions.