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What is "Engineering Support 24"?
This is an annual comprehensive technical support program for your apartment from Mastergaz company. For a symbolic fee of 50 UAH per year, you receive professional care for engineering systems, priority service, and a whole package of benefits that make apartment maintenance simpler and safer.
Problems the program solves:
• Accident prevention — annual diagnostics using a 5-point checklist identifies problems before they escalate • Timeline control — automatic reminders about meter verifications and scheduled maintenance • Cost savings — permanent 10% discount on all services throughout the year • Quick response — priority service within 24 hours instead of standard 48-72 • Round-the-clock protection — 24/7 emergency service without surcharges for urgency • History preservation — electronic passport of your property with all technical data
What's included in the program:
Technical maintenance:
• Annual technical diagnostics of engineering networks (5 mandatory points) • Recording meter readings at each technician visit
• Maintaining complete service history of the property
Priorities and guarantees:
• Priority technician dispatch within 24 hours • Extended 24-month warranty on all work and materials
• Priority scheduling of work at your convenience
Financial benefits:
• 10% discount on all company services throughout the year • Program cost compensation with your first order
• 24/7 emergency service at no additional charge
Information support:
• Regular reminders (SMS/email/phone) about:
How it works:
Automatic enrollment:
When ordering any of our main services (meter verification, equipment installation, plumbing work), the program is automatically included in your invoice. Thanks to the compensatory discount, the total amount doesn't change — you pay the same but get annual support!
Self-enrollment:
Important to know:
• Payment of 50 UAH constitutes acceptance of the public offer agreement • A separate act for this amount is not issued — this is a program enrollment fee
• A utility bill is sufficient for address confirmation (property ownership documents not required)
• The program is valid for 12 months from the date of payment
• We'll remind you about renewal option 30 days before expiration
Payment details:
LLC «MASTERGAZ» EDRPOU 38321792
IBAN: UA933052990000026007046217046
Bank: JSC CB «PRIVATBANK»
Phones for consultation:
+38 (044) 585-29-41 +38 (044) 585-22-41
+38 (093) 621-23-05
+38 (067) 325-55-64
+38 (050) 682-94-66
+38 (093) 646-48-89