Payment and delivery

Current equipment sales: meters, water filters and cartridges. Availability, delivery method, timing and the final order are confirmed by the operator before dispatch. In-person office reception is temporarily suspended; collection is possible only after separate confirmation.

Payment

• Online by Visa/MasterCard — via the secure LiqPay gateway; card details are entered on the LiqPay payment page and are not stored on our website. Payments are protected in accordance with the PCI DSS standard.
• PrivatPay (if available) — payment with confirmation in Privat24 without entering the card number.
• Cash — upon pickup / cash on delivery (if the option is available for your order).
• Bank transfer for legal entities — invoice from the manager (sent by email).
• Refunds: in case of cancellation/return, refunds are made using the same payment method (for card payments — to the same card). Credit time — up to 3 banking days after acceptance of the return/processing of the cancellation. Procedure details are available on the «Warranty» page.

Delivery

• Pickup (Kyiv): 6A Larysy Rudenko St., office 623 (Poznyaky metro station, Colosseum Business Center).
• Across Ukraine: delivery by «Nova Poshta» according to carrier rates; estimated time — 1–3 days.
• Confirmation and tracking: the manager confirms shipment and provides the TTN; you will receive an SMS about the arrival of the order.
• Storage at the branch: free for 3 working days.
• Inspection upon receipt: check integrity and completeness; in case of damage, draw up an act with the carrier and notify us.